Ordering and Other Information

By Phone: 1-800-511-5071
By E-mail: [email protected]
By Fax to: 1-800-708-2503

FOB: Riverside, CA 

Normal Production Time: 3-5 working days from the date your final approval is sent back to us and a final order approval confirmation is sent from us to you.
Important:  Production time might be longer for larger orders and during busy periods.
If you need the products for an event, please include your Need In Hands date in the Order Remarks or Special instructions section.

Shipping: Most shipments are shipped from main warehouse in California,USA.
Transit time is in addition to the production time. 
Transit time for Standard or Regular Shipping will depend on your final shipping destination, allow 3-5 working days on top of the  production time.

Allow additional working days for Special packaging and other special assembly requirements.

Rush Orders: Rush service is available with Plant Production Approval.  E-mail or call for approval.

Catalog Pricing: Due to the volatility of raw materials and changing market conditions, prices
are subject to change without any advance notice.

Minimum Order: All minimum quantities are per each imprint and per each design.

Virtual Proof:  All custom printed orders will receive a virtual logo proof.  Changes can be made with no extra charges.  Your final e-mail approval to go to production is required.
*** Your order will not be printed if your E-mail approval is not posted ***

Stock Items:  Stock items and none printed items will be shipped out within 48 hours.

Order Change: Changes to Custom printed orders in production will result in additional charges. 

Cancellation Charge: Cancellation of orders in production will be charged a cancellation fee. This fee
will depend on how far the order is in production.  

Returns:  All stock & none printed returns must be approved and will be assessed a 25% restocking fee.
Approved to print custom printed items will be returned only if a product defect is found.

Print Direction: Each balloon is printed to be read with the neck down. Please specify if you have any special printing instructions.

Balloon Color Mixing: Balloon Colors can be custom-Mixed with no additional charge.  

Dark ink is recommended on the Light colored balloons.
Light ink is recommended for the Shimmer Darker balloons.

Choosing Balloon Colors and Ink Colors:  When choosing balloon and ink color combinations, consider the effect of the balloon color when combined with the ink color, particularly when printing on an assortment of balloon colors.
A change of ink may be required for desired result. Colors can be custom-blended. The Pantone Matching 
System (PMS) color numbers are used as a point of reference only. Exact PMS color matches cannot
be guaranteed. Custom ink blends are not inventoried. Latex inks are compared to uncoated PMS ink colors.

Latex Ink Colors: Black, White, Red, Yellow, Royal Blue, Green, Brown, Orange, Pink, Purple, Burgundy.
Custom PMS approximate color matching fee: $20.00

Same Order Ink Color Change charge: $20.00
Example:  If you need White Balloons with Black Ink and Black Balloons with White ink, the ink change fee of $20.00 will apply.  No additional charge for the balloon colors mix.

SHIPPING DELAYS:  We mainly ship Via UPS & USPS.  If a need in hands date has been posted and approved by our production manager, we'll use any production method, including the RUSH SERVICE, regardless of cost, and ship in time to meet the date.
We have no control of any UPS & USPS delays due to severe weather or natural conditions.
No refunds or returns will be offered if we ship on time to meet the date but shipping company delays and misses that date due to these conditions.

LOST PACKAGES:  A claim must be filled by you with us and we'll file the same with the shipping company.  A quick resolution will be offered.

We know you have many choices out there and thank you in advance for choosing us!

O.B'S / BalloonHome Support Team

Warning: Children under 8 years old can choke or suffocate on uninflated or broken balloons. Adult
supervision is required.
Warning: Keep uninflated balloons from children. Discard broken balloons at once.
Warning: Balloons are made of natural rubber latex, which may cause allergic reactions.
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