Balloon colors published on our websites are for approximate color matching and not actual real item colors. If an exact color is needed to match, please order a sample before ordering. Otherwise, there will be no returns accepted due to colors not being the same as they appear on website. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 10 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 10 days from the date of purchase. Return authorization number is required from us prior to shipping product back, otherwise shipment will not be accepted